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Integrate your store with WhatsApp and expand your sales channels

If you have an online store on Zid, this is your opportunity to expand and benefit from customized marketing through WhatsApp.

Through the smart integration between Seen and Zid, you can turn WhatsApp into a professional communication channel that follows up with your customers, targets them strategically, increases loyalty, and opens new sales channels all in an automated, smooth, and efficient way.

Automatically recover abandoned shopping carts

Don’t let purchasing opportunities slip away when a customer leaves without completing the order. Launch a promotional campaign automatically via WhatsApp that sends friendly reminders along with a discount code to encourage them to return to the cart again.

Turn occasional customers into loyal ones

Re-engage inactive customers with recovery messages sent at the ideal time according to your store's usual reorder cycle.

Design automated notifications and send them to these customers from time to time, offer a purchase coupon, and watch how the customer returns and accepts your product offerings once again.

Launch WhatsApp campaigns specifically designed for your store

Import customer data directly from Zid to Seen and start broadcasting group campaigns to inform your audience of your exclusive offers and updates.

Whether you're launching a new product or promoting a seasonal offer, WhatsApp will handle the task perfectly.

Get instant reports on campaign performance

Track results and maximize the value of your campaigns and available data to develop your marketing strategy in the future.

From the very first moment a customer visits your Shopify store until after the order is completed, they need immediate, personal, and effective communication.

By linking your Shopify store with the Seen platform, WhatsApp becomes a complete operations center that manages conversations, promotes offers, and guides customers at every step of the purchasing journey.

Key benefits of integrating Seen × Shopify

Smart synchronization of your products on WhatsApp

Synchronize your store products automatically with WhatsApp and share your catalogs widely within broadcast campaigns or automated responses. Let your customers shop directly from your messages.

Automated alerts that increase purchase chances

Activate automated messages for payment-on-delivery notifications, order confirmations, shipping alerts, abandoned cart recovery, and promotional alerts. Accurate messages at the right time that stimulate interaction and boost sales.

Mass marketing campaigns with high targeting accuracy

Whether launching a new product or promoting a special offer, you can send WhatsApp campaigns to your targeted customer lists based on their data and behavior within Shopify

Team collaboration from a single inbox

Automatically assign tasks, respond to conversations, create support tickets, and track performance all from a centralized location within the Seen platform.

In-depth analytics for every interaction

Know who responds from your team, when and how they respond, and the customer’s satisfaction level. Rely on real data to make smarter marketing decisions.

Green badge verification on WhatsApp

Benefit from support in submitting the official verification request for your WhatsApp Business account (the green badge) to enhance customer trust.

Tangible impact on your store's growth:

Increased conversion rates through tailored WhatsApp campaigns

Reduced lost orders due to cart abandonment

Faster purchases with a quick and direct experience

Enhanced customer support through preferred communication channels

HubSpot is a leading CRM platform that brings together sales, marketing, and customer service tools in one interface. It relies on automation and analytics to provide a more personalized and effective experience for every client.

By integrating Seen with HubSpot, WhatsApp conversations become a direct extension of your strategy.

Every interaction is recorded, every conversation is tracked, and every opportunity is invested in without the need to switch between communication apps and all customer data is recorded in one place.

Automatic synchronization of customer data

Customer data moves smoothly and updates automatically between the two platforms, ensuring they are always up to date.

This integration gives you a unified view of each customer without manual effort.

Send WhatsApp messages directly from HubSpot

Enable WhatsApp as a main communication channel without leaving HubSpot.

Send automated WhatsApp templates when creating or updating a contact, deal, or new ticket.

Turn occasional customers into loyal ones

Re-engage inactive customers with recovery messages sent at the ideal time according to your store's usual reorder cycle.

Design automated notifications and send them to these customers from time to time, offer a purchase coupon, and watch how the customer returns and accepts your product offerings once again.

Full workflow automation

Design workflows that start with a WhatsApp message when a certain condition is met

A new customer is registered Send an automatic welcome message

Abandoned purchase Send an incentive offer

Support request Open a ticket and send confirmation immediately

Communicate at the perfect time without manual intervention.

Unified management of conversations and teams

Your team can manage WhatsApp, Instagram, and Telegram conversations from a single inbox.

Marketing sees the interaction, sales follow up, and support responds.

Smart targeting based on customer behavior analysis

You can access information about the customer's last purchase and accurately predict their buying behavior, helping you provide personalized offers to your customers and increase the chances of successful deals.

Track all WhatsApp conversations to give you better insight and higher efficiency in managing your customer relationships.

Real analytics mean better performance

Track WhatsApp campaign results through custom HubSpot reports

Who opened the message

Who interacted

Which campaign achieved the highest conversion

Decision-making is now based on live data, not assumptions.

What do you achieve from this integration

Faster response time

Higher conversion rate from potential to actual customers

Reduced waste in tickets and repetitive tasks

Improved customer experience and increased loyalty

Turn every interaction into a smart business conversation

Instagram is no longer just a platform for sharing photos and stories, it has become an open arena for real interaction with customers.

By connecting Instagram with Seen, every direct message, every story reply, and every mention of your brand becomes a convertible conversation opportunity, managed professionally and measured accurately.

Seen's integration with Instagram makes real-time communication a complete marketing and service channel, where no message is lost and no customer is neglected.

Unified interface for all Instagram conversations

Integrate your Instagram account with Seen to receive

Direct messages

Story replies

Mentions sent to you

In one inbox, your team can follow up, respond, and analyze.

Automatically assign conversations to the right team

Automatically distribute conversations to team members based on interaction type, language, or timing, improving response speed and increasing the customer's sense of appreciation and attention.

Monitor performance in real time

Track team performance through comprehensive reports showing you

Response time

Closed conversation rate

Type of incoming interactions

This data helps you improve service and develop communication strategies.

How to connect Instagram to Seen in simple steps

Convert your Instagram account to a business account, personal accounts do not support integration with Seen.

Link your Instagram account to your Facebook business account by following the instructions from here

Go to the main page, click on settings, then choose channels

Click on Connect to Instagram to link Instagram to your Seen account

Enable the required permissions to allow Seen to access messages

A smart automation platform that allows you to connect thousands of apps without programming or technical expertise. Once you set up a Zap, tasks start running automatically, such as sending a message, updating a database, or triggering a notification when a certain event occurs in any other app you use.

Zapier simply creates a smart workflow consisting of

Trigger

Action

When you connect it to Seen, WhatsApp becomes a dynamic channel that automatically interacts with every step in the customer journey from registration on your site to repeat purchases.

When something happens in a certain app, an automatic action is performed in another app.

A customer fills out a form a WhatsApp message is sent via Seen

A deal is closed in HubSpot a WhatsApp notification is sent to the team

Zapier connects and Seen sends

Your tools need to talk to each other

You can set up Seen to send WhatsApp messages automatically based on

A new order in your online store

A customer registration in any form

A new contact in CRM

An appointment booking or email interaction

All this happens instantly, with no waiting, and in the right context.

WhatsApp is the number one platform your customers prefer for communication, purchasing, and follow-up.

By integrating Seen with the WhatsApp Business platform, this channel becomes a professional space...

Let your email rest and get closer to your customers on WhatsApp, where they actually spend their time.

Connect Seen to WhatsApp now and start managing your conversations professionally

What does connecting Seen to WhatsApp offer you

Instant interaction in real time

Receive incoming messages from WhatsApp directly inside Seen...

Automated messages and smart responses

Welcome customers with greeting messages...

Instant notifications with a personal touch

Whether it's order confirmations...

How to connect WhatsApp Business to Seen

No programming experience needed...

Open the Seen platform first...

After sending the subscription confirmation...

Click on channels and choose the WhatsApp platform

Click on the Login with Facebook button...

Create a Business Portfolio...

Enter your business phone number...

Telegram is not just a chat app, it is an interactive space characterized by speed, privacy, and flexibility. Your customers use it daily to send files, follow channels, or message their favorite brands.

But what if those messages became a direct part of your support and sales strategy By connecting Seen to Telegram, daily interaction becomes a smart business conversation, managed efficiently and measured by results.

Organize conversations in one comprehensive system

You no longer have to track conversations manually or through separate apps.

All Telegram messages are managed from within Seen, alongside WhatsApp, Instagram, and other platforms, enhancing team focus and unifying the customer experience.

Manage your team on Telegram professionally

Automatically distribute incoming messages to the right team, define roles, and track every ticket as if you are running a complete service center inside Telegram.

Full context for every conversation

View the interaction history with every Telegram user inside Seen and follow up on any previous ticket or request to provide faster, smarter, and more personalized support.

Send data without limits

From product images to PDF files, from support videos to order documents.

You can now share multiple types of files with customers inside the conversation through Telegram, easily and seamlessly via the Seen platform.

Turn Telegram from just a messaging channel into a platform for customer service and increased sales

How to connect Instagram to Seen in simple steps

Open the Telegram app and type Botfather in the search box

Type /newbot in the writing box

Name the bot with a suitable name for your project, making sure the name ends with bot like Seen_bot

After confirming the name, a code will be sent to you, copy it to use in the connection process.

Open the Seen platform, from the main page, choose the settings menu, then click on Channels.

Click on Add a new Telegram account, then enter the Telegram bot code you received from @BotFather in the input field, and click the Submit button. If you have reached this point, the connection has been successful.